I’m experiencing an issue where the Windows key stops working when I connect a second monitor to my laptop. Here’s the detailed situation:

• When I boot up my laptop with only the built-in monitor, the Windows key works perfectly fine.
• As soon as I connect a second monitor, the Windows key stops responding. This affects all shortcuts involving the Windows key, such as Win + R, Win + Shift + S, etc.

I have ensured that:

• Both monitors are set up correctly in the display settings (extended mode).
• The graphics drivers are up to date.
• The keyboard is recognized properly in Device Manager.
• There are no issues with the registry (no Scancode Map entry).
• PowerToys is not interfering (if installed).
• All Windows updates are installed.
• A clean boot did not resolve the issue.
• BIOS/UEFI is up to date.
• Changing ports (HDMI/DisplayPort) for the second monitor did not help.
• Using an external keyboard still results in the same issue.

I haven’t been able to find a solution online and would greatly appreciate any help or suggestions on how to fix this problem.

Thank you in advance!