I started creating a script to perform certain automation inside a CRM.
The record I want to pull is within a user created “Policies” module.

whenever I use the get function and info the variable assigned to it I get a return of {"status":"failure"} but the script does not give me an error.

This issue, however, only occurs when getting any records from the Policies module. I can get any record from the Leads and the Deals modules and it returns the record info as expected.

Some things I have tried to debug this issue include:

• Using a different browser
• restarting my machine
• checking and double checking that the module API name is correct (it is “Policies”)
• trying different records in the module to see if it is a specific record (no change)
• running the script in a complete different instance of Zoho CRM (I work on 4) which also has a “Policies” module (and it works with no issues) which means its something in this ZohoOne instance.
• checking my connection’s Scopes to make sure its not an auth issue. (here are my current scopes: ZohoCRM.modules.ALL, ZohoCRM.Files.CREATE, ZohoCRM.Files.READ).

I am truly hoping I’m making a stupid mistake and its easily fixable as I need to get work done.

    void automation.Test(Int policyid, int dealid, int leadid)
    {
    policy = zoho.crm.getRecordById("Policies",policyid);
    info policy;

    deal = zoho.crm.getRecordById("Deals",dealid);
    info deal;

    lead = zoho.crm.getRecordById("Leads", leadid);
    info lead; 
    } 

the above code is the test script I set up to show what’s happening.
I should expect to see 3 info statements in the console displaying the 3 json maps containing the record fields and the data connected to them.

instead I see the first statement as {“status”:”failure”} and the last two returning the data as expected.

the attached image excludes the info for the leads and deals records for prifacy purposes but they are there and working.