When using the PayPal Show Dispute Details API, I have some responses where adjudications are missing a reason. Happens rarely but has been a consistent issue.
My current best guess is that the the chargeback happened externally (through their credit card) and PayPal can’t supply a reason.
If anybody can confirm or enlighten me, would greatly appreciate it!
What I’m seeing from my problem dispute.
{
"adjudication_time" : "XXXX-XX-XXTXX:XX:",
"dispute_life_cycle_stage" : "CHARGEBACK",
"type" : "PAYOUT_TO_BUYER"
}
],
Expecting something similar to.
"adjudications" : [
{
"adjudication_time" : "XXXX-XX-XXTXX:XX:",
"dispute_life_cycle_stage" : "CHARGEBACK",
"reason" : "VALID_PROOF_OF_DELIVERY",
"type" : "DENY_BUYER"
}
],
Read through documentations. Reason is not required. Reached out on PayPal’s forum.
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