I’m the account owner of my Google Play Console Account. I need to change the payment settings, but I’m unable to access it:
“Uh oh. There was a problem.
You don’t have permission to complete this action [OR-AC-02]”
For everyone who has the error code “OR-AC-02“: You can find on the Google Cloud troubleshooting page that it stands for the following:
Contact your payments admin to request access to the payment profile. By default, the payments admin is the person who initially created the payment profile.
My issue was the following: The Google Account that owns the Play Console account wasn’t part of the payment users in the Google Cloud console. I did the following steps to fix it:
- Open the Google Cloud Console
- Go to “Billing”
- Scroll down to “Manage payment users”
- Click “Add new user”
- Enter the email address of the Google Play Console account owner account
- Set “Admin with all permissions”