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The possible reasons for not receiving ICMP messages

We encountered an issue where we upload customer files to AWS S3. On one occasion, the upload failed. During troubleshooting, we found that it might be due to a small MTU configuration in the network path, because running sudo ping -D -s 1000 xxxxx.com to the server returned an error. However, as far as I know, when the MTU suddenly becomes smaller, a type=3, code=4 ICMP message PTB (Packet Too Big) should be received, and TCP/IP should adjust the size and still upload successfully. Some people suggest that the issue is caused by the load balancer dropping the ICMP messages, but this doesn’t seem quite right. I would like to ask what the possible reasons might be. Thank you.