I’m encountering a problem with the transition from Facebook’s Handover Protocol to the new Conversation Routing system. Previously, under the Handover Protocol, once the primary app (e.g., a chatbot) responded to a user query, the conversation would automatically move to the ‘Done’ directory. However, with the recent shift to Conversation Routing, this behaviour has changed. All conversations remain in the Main directory even though the default app has already replied to the user. This is causing difficulties for real agents using the Meta Business Inbox feature, as it’s not clear whether a conversation is actively being handled by the bot or has been transferred to the Inbox app.