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Tag Archive for customer-relations

How to explain to my customer that the hosting provider is terrible, security-wise?

As a freelance developer, I sometimes have to access the administration panels of hosting providers of my customers. It is an astonishingly frightening experience. Below are some points I noticed when accessing recently a not-so-unpopular hosting provider based in UK which has the word “secure” mentioned in large on the home page:

Customer ask firmware source file

Recently my company was asked by a customer to develop a control board that includes firmware and PCB layout development. After finishing development the customer will buy the control boards at certain quantity every year.

Customer Requirements Contains Equations that Cancel to Nothing

I have a project where the customer requirement specifies a report and contains mathematical equations for the contents of some of the columns on that report. One of the columns on this report is a running total which starts at a opening value, and which ‘should’ remain at that opening value all the way down the report because the other stuff balances out. I.e. if something had gone missing, the value would change and the customer would see that there is a problem.

How can my team avoid frequent errors after refactoring?

To give you a little background: I work for a company with roughly twelve Ruby on Rails developers (+/- interns). Remote work is common. Our product is made out of two parts: a rather fat core, and thin up to big customer projects built upon it. Customer projects usually expand the core. Overwriting of key features does not happen. I might add that the core has some rather bad parts that are in urgent need of refactorings. There are specs, but mostly for the customer projects. The worst part of the core are untested (not as it should be…).

How can my team avoid frequent errors after refactoring?

To give you a little background: I work for a company with roughly twelve Ruby on Rails developers (+/- interns). Remote work is common. Our product is made out of two parts: a rather fat core, and thin up to big customer projects built upon it. Customer projects usually expand the core. Overwriting of key features does not happen. I might add that the core has some rather bad parts that are in urgent need of refactorings. There are specs, but mostly for the customer projects. The worst part of the core are untested (not as it should be…).

How can my team avoid frequent errors after refactoring?

To give you a little background: I work for a company with roughly twelve Ruby on Rails developers (+/- interns). Remote work is common. Our product is made out of two parts: a rather fat core, and thin up to big customer projects built upon it. Customer projects usually expand the core. Overwriting of key features does not happen. I might add that the core has some rather bad parts that are in urgent need of refactorings. There are specs, but mostly for the customer projects. The worst part of the core are untested (not as it should be…).

Cannot explain to the customer that he is taking the project wrong way

Being a junior developer in need of some money for new hardware, I have stumbled upon many of the freelancing websites, and really soon, I have gotten my first customer. Complete Project Management, CRM and simple accounting website for small business. As we have been discussing the terms, I have proposed GAE/Python/Bootstrap/NDB as that is something I am really familiar with, as I have been working on GAE projects for the past two years at my internship place. We discuss the pay, terms, non-disclosure and I offer my approach to the project (followed the path of what I learned closely).