Why does the search in my Knowledge Base (KB) only work when the query exactly matches a specific format, like “Property Name: The Green Acres property detail,” but not for more flexible queries like “Green Acres property”? How can I make the search function work for broader or less precise inputs?

I am sending a custom payload to the botpress cloud from webchat when “lifecycle.ready”. But when the user deletes the conversation that custom info is not available.