I’ll outline the intended purpose: we have a contact us form that sends an email when a submission is made. Currently this email is forwarded into a Zendesk support inbox to become. The agent then needs to manually fill out a lot of information in the Zendesk form using details in the email body. What we want to do is have the details in the email fill out the form automatically. We are aware that Zendesk has its own contact form that can be embedded into a web page, but that is not usable/suitable for this purpose.