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Tag Archive for amazon-web-servicesamazon-connect

Event Bridge Contact Events AWS Connect Integration

I recently started up an AWS Connect instance from a cloud formation. I want to route the call events to a web server, where I can process each event in real-time and display it to my web app. Here is the general structure:

Amazon Connect doesn’t record customer audio

I got a new DID, created a flow and made a call.
In the middle of the playback of the prompt, I uttered something and there was no recorded data.
The S3 bucket exists, but no files were created.