We are experiencing an issue where our messaging limit was suddenly reduced from 1,00,000 to 250 despite having a high-quality rating and an approved display name. This reduction is severely impacting our business operations.

Details:

• Quality Rating: High (see attached screenshot)
• Display Name: Approved (verified green tick)

We have followed the guidelines mentioned in the official documentation.

Our existing support ticket ID is: 8642227182459097.

Could you please assist us in understanding why this limit reduction occurred and how we can increase our messaging limit back to the original 100,000 promptly? Any guidance on steps we need to take to prevent this in the future would be greatly appreciated.

Thank you!