I am building an app which includes a subscription feature with a 3 day free trial and a monthly renewal subscription. I am using Google Pay as the payment gateway for my app. During my testing, I found that the user once signedup (Using email: [email protected]) and subscribed to free trial from the app. I then sign out of the app and signedup again using a different email ([email protected]), unfortunately the GPay subscription is showing a message “You are not eligible for the free trial”. I am not sure why it is showing this error message.

Here are the steps for my testing:

1. My Google Play store is linked to my personal email: [email protected]
2. I downloaded my project app and installed it.
3. I tried to sign up for a subscription feature with test email [email protected], and then successfully enrolled for the free trial period.
4. Now, I logout of the app and tried to sign up with another email [email protected] in the android app and went to the subscription page. It then shows the error “You are not eligible for free trial”. (Attached Image)
   enter image description here

I am not sure what is the reason behind this issue. Can someone help me understand or sort out this issue?

I tried to search some forums could find the correct solution.