I have a python program that generates Pagerduty(PD) alerts using pdpyras libraries. I have a case where i need to resolve the PD alerts automatically if the issue is not found in next run. When creating alert, I am passing dedup_key and title. The title varies according to state of infra (offline, broken, down). I want to resolve the alerts using dedup_key. There is a library function for resolving alert but i have too many items in good state that if I send blind resolve api for each of them, I will get a 429 (too many request) from Pagerduty.

What I want to do is to search for alert matching the dedup_key (if exists) and resolve only those alerts but there is no v2 search api. I am struggling to get pagerduty incident dedup key using API.

I also attempted to add a string same as dedup_key in custom_details field of the trigger(…) function in pdpyras as workaround and i see the fields in PD UI but when I retrieve the open incidents via API, I don’t see the custom_details field in api response.

Need some help here.

Code snippet

    def search_alert(self, dedup_key):
        self.all_active_incidents = self.session.list_all(
            'incidents',
            params={'statuses[]': ['triggered', 'acknowledged']}
        )
        for incident in self.all_active_incidents:
            if incident['dedup_key'] == dedup_key:
                return incident
        return None
    
    def resolve_alert(self ,dedup_key):
        '''
        Resolve incident in pagerduty
        :param dedup_key: dedup key of the incident
        :return: dedup key of the resolved incident
        '''
        return self.v2_session.resolve(dedup_key=dedup_key)

    def create_alert(self, title, dedup_key, source="..."):
        dedup_key = self.v2_session.trigger(title, source=source, dedup_key=dedup_key)
        return dedup_key