I am guessing that a recent update has caused this issue. I save a file, then close it. So easy. But, then, the app shows a message saying it is closing the file. That would be fine, but the message never goes away and I have to go to task manager to kill the related app. The problem is that when I kill it, it seems like the autorecovery information is not being saved. So any other files I have open in that app do not have any changes saved or logged.

This is happening in both Word and Excel (have not used PPT recently).

screen capture of message

If you have experienced this issue and solved it (or have other troubleshooting information) I would like to hear from you.

Thanks.
Kimber