I am working on a desktop software and a web application. It is possible for users, to send SMS to their contacts via the software.
I now also want to offer the possibility for them, to send WhatsApp messages.
Thats the idea:
There is a WhatsApp symbol in the software. Clicking it opens a prompt where you can write a message, add documents and then send it out as WhatsApp message, to a number.
It should also be possible to get notifications when an answer arrived and you should be able to see the chat history.
So I am aware there is an official API. I also know that WhatsApp offers multiple ways for business users, to make use of their service.
HOWEVER what I did not understand is that all their offers, talk about you as a business, interacting with your customers – be it a webshop, sending out marketing etc.
But i found nothing about my use case, where i simply wanna offer a WhatsApp interface or service call/forwarding.
Is that not possible? Is that included in their packages but not mentioned on the front? Did I misunderstand something?
Hope with experience can help me better understand.
Reading through the WhatsApp page and various HowTos/documentation on how to install/use the Business stuff – but it does not mention my use case.