I have recently come across this thought: is it possible to implement an LLM using Python in Outlook? Something similar like a GPT, which could automatically answer emails, categorize and mark them and notify others that could possibly assist in the matter.

I could give an example from my day-to-day work:

We are a team of 8 that are responsible for a group mail. Each one of checks the inbox on a daily basis and answers different questions received from colleagues across the company. Questions could be something like “Could you grant me access to X?”, “Could you register a new project?”, etc. The problem is that each such request requires specific informations that the person needs to provide before we grant access or register a project. This leads to a lot of back and forth small-answer conversations, most of them being repetitive. There is a guideline on how to do a proper request, but people simply don’t read it.

My question is if it would somehow be possible to use an existing LLM, train it on conversation data from the inbox and make it answer automatically, categorize emails and send notifications to certain people across the organization that could support in solving the tickets / answering the emails?

I know it would be some good amount of work in the beginning, but it would pay off in the long run to ease off the work from the rest of the team.

Best regards,
Denis

Checked Copilot and other paying options, but they are not viable.