hey i made a discord ticket system in python with selection menu i want to add custom emoji in drop downselection menu i use this <:general_support:1252991837396926495> but its not adding custom emoji in the drop down menu enter image description here please let me know how to fix this and i have another issue when i use dropdown menu it works perfectly but after some time it says failed This interaction failed how to fix this.

    select = Select(
        placeholder="Choose a ticket type...",
        options=[
            discord.SelectOption(label='<:general_support:1252991837396926495> General Support', description="Have a server-related question? Submit a ticket here."),
            discord.SelectOption(label="Store Ticket", description="Ready to make a purchase? Create a ticket."),
            discord.SelectOption(label="Bug Reports", description="Found a bug in server? Report it here."), 
            discord.SelectOption(label="Staff Report", description="Suspect staff misconduct? Open a private ticket."),
            discord.SelectOption(label="Ban Appeal", description="Want to appeal a ban? Submit an unban request here."),
        ]
    )