I am creating a bot which will ask a user about the appointment date, and if apointment is not available on that day/date then the lex will respond back that sorry no appointment available on this day, please choose another day. Here is the scnario:
Lex bot “today is Friday, April 19 . What day would you like to have your appointment?”
Caller replies “Thursday May 16th” (or 16th of May, 5/16 or May the 16th, etc.)(lets on May 16th no appoitment available)
Lex bot “I’m sorry, I do not have availability on that day. Can you please try another day?”
Caller replies “Wednesday, May 1st” (or 1st of May, 5/1 or May 1st, etc.)
LexBot "thanks for choosing this day"
and the bot will continue the conversation or moving to next intent or slot.
So how can I dynamically reply back to customer/caller/user based on its input?
thanks in advance team.
I tried to handle that in the lexbot but unable to do that.