I have a problem with the flow of error handling. I have a try and catch block, and I need to ensure that the try block contains the logic for what should be executed. Specifically, a ticket should be created. However, the creation of the ticket can fail for two reasons. The first reason is that it cannot find the responder_id, which means either it doesn’t exist or it is working with a responder_id that is no longer in the database. In this case, I need to create a new ticket but set the responder_id to null, which I have implemented and it works.

My issue is with throwing errors. I need to ensure that the try-catch block can throw two types of errors. The first one should be thrown if the failure is due to an invalid responder_id, and the second one should be a general error if the ticket creation fails for any other reason. When I throw an exception only in the catch block, the exception is not thrown even though it is clearly dealing with an invalid responder_id.

I’ve gotten a bit lost and can’t figure out how to do it correctly. Could anyone please offer some advice?

This is code

if ($agent = $this->getAgent()) {
                $data["responder_id"] = $agent;
            }

            try {
                $response = FreshdeskService::createTicket($data, $this->getTo(), $attachments);
                $success = $response["success"] ?? false;

                if (!$success) {
                    $error_response = json_decode($response['response'], true);
                    $error_details = $error_response['errors'] ?? [];

                    foreach ($error_details as $error) {
                        if ($error['field'] === 'responder_id') {
                        }
                    }
                    throw new Exception("Create ticket failed due to invalid responder_id: " . $this->getAgent() . ". Error details: " . json_encode($error_details));

                }
            } catch (Exception $e) {
                $data['responder_id'] = null;
                $response = FreshdeskService::createTicket($data, $this->getTo(), $attachments);
                Log::info($response);
                $success = $response["success"] ?? false;

                if (!$success) {
                    throw new Exception("Retry ticket creation failed: From: " . $this->getFrom() . ", To: " . $this->getTo() . ", Subject: " . $this->subject . ", Response: " . json_encode($response["response"] ?? []) . ", Data: " . json_encode($data));
                }
                throw new Exception($e->getMessage());


            }

I hope this post will find someone who can give me some advice about this problem.