We have added a newEvent from the PCF(UI)for Guidewire Claim Center . Once the user updates ant fields we have written the code to create a newEvent , which in turn will trigger the Event Fired Rule and the Payload generation.
When we check this functionality in a non clustered env we are fine no issues here . But when we test the functionality in a clustered environment (Separate UI and batch servers) the functionality is not triggering on the UI server . Its a Load balancer URL so the user will always be logged in the UI server and not the batch server. Can someone help with this.

The config.xml is accurately setup . This issue is happening only for one single integration all the others work fine.

The config.xml is accurately setup . This issue is happening only for one single integration all the others work fine.