please i want to Explore customer satisfaction rates across agents, topics and other categories. I don’t know how to go about it. I am still learning. Please someone can give the structure of the query and some brief comments by the side so that i understand. Thanks i have listed the columns below

SELECT
Ticket_ID,
Agent_Name,
Topic,
Expected_SLA_to_first_response,
Expected_SLA_to_resolve,
Product_group,
Survey_results

FROM datax

i want an idea on the sql query