When I add the following in script.js in a ZenDesk template, user properties are returned successfully:

 var userRole = HelpCenter.user.role;
 console.log(userRole)

This works also

 var isAdmin = HelpCenter.user.is_admin;
 console.log(isAdmin)

However, I can’t get article properties to return. For example, drawing from this documentation, the following code returns TypeError: Cannot read properties of undefined (reading 'id'):

var articleId = HelpCenter.article.id;
console.log(articleId)

And, following this documentation the following code returns TypeError: Cannot read properties of undefined (reading 'name'):

var categoryName = HelpCenter.category.name;
console.log(categoryName)

I use the first two code snippets to send the user role and admin status to custom definitions in Google Analytics 4.

I would like to send the page category to Google Analytics 4 as well.

If there is a better way to send article properties like the page category to Google Analytics 4, I would be grateful to know.

Thank you for any time.