I’m a WordPress newbie currently helping a friend deploy a single-site WordPress setup. We’re facing an issue with admin account permissions. Specifically, one admin account can see all plugins and the dashboard, while other admin accounts cannot see options like “Posts” and “Plugins”. I’m trying to figure out how to fix this.

Here are the details:

1 The website is using the WooCommerce plugin.
2 I used the User Role Editor plugin and found no custom roles. The admin capabilities appear normal (including activate_plugins).
3 A query showed that the capabilities are the same: a:1:{s:13:”administrator”;b:1;}
4 The wp_usermeta table has different row counts.
5 Newly created admin accounts also lack the same options.
6 there are no codes about roles in function.php
Any insights on how to resolve this issue would be greatly appreciated.

Thank you!