Beginning on August 7, 2024 we have noticed an increase in “Connection reset by peer” errors when calling the Banno token endpoint. This appears to be intermittent. Not all users are experiencing this issue and the error will occasionally go away after navigating to the url a few times. For context, we have developed applications for external application buttons through banno olb. A user would click on a button from their online banking portal for something like “Rewards Dashboard” and the link would take them to a url similar to this – {{ specific_subdomain }}.account-hq.com/rewardsDashboard. The “Connection reset by peer” error seems to occur during our attempt to fetch the Banno token on a call similar to this {base url}/a/consumer/api/v0/oidc/token

Prior to August 7, 2024 this error hardly ever occurred. We expect that this call for token completes without error. We have tried clearing caches and refreshing our applications and we still see the same error occurring for certain users.