The UI to send emails from Salesforce (including Subject, Body, etc.) is not displaying:
This Activity section is visible on the right of a Contact Record.
On the Related List “Activity History”, the button “Email” is showing the same empty UI.
I am logged as a System Admin, I have all the permissions to access the object EmailMessage;
The UI displays as expected when using Saleforce Classic:
Any idea of why the send Email UI is not displaying the normal set of fields (Subject, Body, To, etc.) with Lightning Experience?
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Is it in same org, same user? You may have org-wide email ban (Setup -> Deliverability -> No access) or on profile are you sure you have “send email” selected?
Have you viewed same object in classic and lightning? maybe what you viewed in lightning doesn’t have “allow activities” ticked in object’s definition.
It sounds like it’s “just” the email composer rich text area because the send button is there. And couple more (but not all) buttons, interesting.
I’d expect 6 buttons: attach, merge field, template, preview, popup, discard
Any errors in Javascript console when you view this menu in lightning? (depends on browser, Windows users typically F12 or Ctrl+Shift+J, Mac users… command+option+J I think)
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