I’m sending the following JSON in the body of the patch request:
{ "escalationReason":{ "id": "86ddf24c-bcfb-5bff-8b9e-8df8b47d6926" }, "operatorGroup":{ "id": "efda2242-c76e-42ee-a0b0-1c38ecdfb943" } }
But I’m receiving the following error:

`{
“errors”: [
{
“errorCode”: “unknown_field”,
“appliesTo”: [
“escalationReason”
]
}
]
}“

From what i can see escalationReason and operatorGroup are defined in the API but the patch returns the unknown_field error.

I’m trying to escalate a ticket in the TOPdesk API using a PATCH, im able to send the https request without any body but it selects the first operator group in the list. I want to send a different operator group ID in the body to select the operator group i want from the list. To do this an escalation reason is also required.

When i send the body it should escalate the ticket to the desired team with a functional escalation as the reason but instead i get the unknown_field error.“